Record Rent a Car is a Spanish car hire company providing rentals throughout Spain that most notably from the major airports of Alicante, Malaga, Madrid, Barcelona and Valencia.
Record Rent a Car and Record Go Rent a Car are one and the same just in case you are confused!
Although you may not choose to rent a car directly from Record Rent a Car, you may be indirectly making a booking with them through the many price comparison websites which allocate you to a particular local company upon arrival.
So if you’ve searched for cheap car hire from Alicante airport you may well be assigned a car from Record.
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See our popular area guides on the Costa Blanca, Costa del Sol, Costa Almeria and Costa Calida.
Contact Details for Record
If you need to make a complaint or just ask general questions regarding a reservation or booking this is the e-mail address to use: reservas@recordrentacar.com
Telephone
+34 902 123 002
Address
| Company Name | Record-go Alquiler Vacacional S.A. |
| Address: | Avda. Hermanos Bou 16, 2da planta Castellón. C.P.:12003 |
| Contact: | Telf: 902 123 002 Fax: +34 964 34 30 50 |
| Registration data: | Registro Mercantil de la localidad de Castellón, inscripción 1.ª, hoja: CS 19086, folio 194, tomo 1115, libro 679, sección 8.ª, 14 de Junio de 2002 |
| C.I.F.: | A-12584470 |
Record Go Rent a Car Reviews
We have set up this page to provide reviews so that you can decide whether you wish to use the company or not.
Unfortunately many car hire companies in Spain suffer from very poor customer service and high complaints.
Find out below if Record falls into this category or whether they are a reputable and reliable company!
Please use the comments box at the bottom of the page to fill out your review.
Please help us by also saying if you had a good experience using Record, so that we can counterbalance the inevitable negative reviews which might only be from a handful of dissatisfied customers.
About the Company
“RecordRentaCar.com. National leading car rental company. Record Rent a Car is the number one Spanish car hire company. Founded in 1966 in Castellon, with its great national implantation, Record has become through the years one of the top 5 companies in the sector in Spain, obtaining the reliance of renowned investors such as Mercapital, who have placed their trust in us .
Thanks to our reduced prices philosophy, careful customer assistance and “All-Inclusive” rates policy, we have more than 120.000 satisfied customers who rent with us every time they need the best car hire service in Spain.
Nowadays, we have a fleet of over 30.000 vehicles delivered throughout the Spanish geography and at the airport of Palma de Mallorca, Gran Canaria, Tenerife, Fuerteventura, Lanzarote, Malaga, Barcelona and Alicante. The fleet of our own, the absence of intermediaries, our reduced marketing policy and the best management, allows us to offer you prices without competition and a direct and efficient service. A direct service that suits you better: Internet, phone or at our offices in the most important airports.
As an organization, we have an important eagerness for improvement. Our goal is working day by day to maintain a faultless image to our customers and suppliers and maintain market leadership.”
Richard Summerfield says
Shocking Experience.
Pre booked the car in the UK and went through the awful self service system at Alicante airport. It was that difficult to use, there was a member of staff pressing the buttons and hurrying everyone through the process. She swiftly scrolled passed the existing damage page, or I would never have proceeded with the rental.
The car was located in a dark multi storey car park, tightly crammed in between other cars so it was difficult to examine. I moved it to a better lit location and found that only two body panels (the roof and the bonnet) were not damaged and one of the alloy wheels was also badly scraped. The recorded damage did not even cover all the faults on the car.
I joined the queue of dissatisfied customers in an attempt to talk to the company representatives. When I eventually got to speak to them, there was no apologies, I was made to feel unreasonable for not accepting the car as it was.
Their explantation was that as I had taken out the additional insurance, I would not be charged for the damage, so it was all right to give me a substandard vehicle. When I pointed out that there were damaged panels not recorded, they wouldn’t even come and examine them.
A Dutch family in front of me in the queue, were returning a near pristine car. They had noticed a very small scrape and photographed it once they had arrived at their hotel, but were still charged a repair cost.
So if you must use this company there seems to be a few warnings from my experience:
Examine the recorded existing damage before signing (this will involve a 10 minute walk).
If you want a car in good condition, do not take out comprehensive cover BUT take a flashlight and examine the car in great detail before you drive it.
If you take out comprehensive insurance and sign the agreement before viewing the car, be prepared for a battered vehicle.
Have to say I have rented many cars from Alicante airport with other companies and never had any issues.
Kristi Saare Duarte says
I had a great experience renting a car from Record Go in Valencia in October 2024. I couldn’t be happier, and it’s not often I can say that about a car rental company. The pick-up was easy, the car was good, and the price was excellent. Everything went smoothly, from pick up to return, with helpful and friendly staff in the rental office. We especially appreciated Pavel. I would definitely use Record Go next time I’m in Valencia.
Mark Eastwood says
Thank you Kristi for commenting on how much you enjoyed your experience with Record.
Thanassis says
When I picked up my car in Palma Mallorca airport, I was told that they would charge my credit card with 89€for the gas, and if I bring the car back full I would get refunded, but I could also bring it back empty, and this ymount covers it. What they DID NOT tell me is, that in that case they charge extra 24€ fee! That is how tourists get ripped off.
Also the person at the drop off point was super rude.
Another point ist, that the car was not really clean at pick up, the floor in the back was dirty. But I do not consider this a big issue, it is a rental car on vacation and besides it did get dirty from us also. But I do not like getting ripped off. So stay away and choose another provider
Brett says
I had purchased full coverage insurance from Expedia before picking the car up, they said if I didn’t purchase there insurance I would have to pay 1000 euro more and they may hold that money for up to a month before returning it. Additionally 76 euro for fuel deposit if I didn’t return the car with a full tank of gas!
Car had noted a scratch, it was a full on collision I had to go find someone to almost force them to note the damage and sign before I would take the car off the lot.
Do not rent from this company !!!!!!
Don Jackson says
Worst rental car company in the history of rental car companies. Can you believe this??? They actually charge you $1400 deposit on the outset of your rental claiming it’s for any damage you MAY incur while renting. They also charge you 90 euros for gas on the outset in the event you turn the car in w less of a full tank. And unbelievably terrible customer service. Drive this company out of business.
J says
Email chain below sums this company up. Warn all of your family and friends. Email anonymised.
Case number: XXXXX
Dear Mr. XXXXXXXX,
We hereby would like to inform you that, due to your customer profile and/or to a breach of contract, our company will no longer rent vehicles to you.
Sincerely,
Customer Service – Record go
“Dear Sir / Madam,
I write to complain about the way I was treated and the manner in which my reservation noted above was cancelled.
I am a record club member, email address xxxxxxxxxxxx.
This was meant to be my first of many reservations as we have purchased a new holiday house in Malaga. However, I have and will not make any further reservations until I feel this has been resolved.
I showed up with my wife and children all set with a confirmed reservation that I had already paid in advance. When a problem showed up, the lady at the desk refused to even deal with me! She told me to go away and phone customer services ! This took time, only for me to be told there was no vehicle for us. No apology. My family and I were then stranded at the airport for a long time until we managed to find a company that could rent us an appropriate vehicle. Being last minute, it cost a lot more than the reservation I THOUGHT I had with Record.
I have now been refunded but would appreciate a voucher to go towards my next Record booking given how badly we have been treated and how much it cost us in the end.
Please can you respond and let me know if this is possible.
Kind Regards”
LUCIA SKWAREK says
Terrible bait and switch. Their low prices are false as the force you to do insurance or set 1600 against your card. Hertz sets off $400 – they said “we aren’t hertz” and I said they will never be
Luis Marti says
Avoid this car rental company at all costs. I see many have suffered fates perhaps more than mine.
On June 17, 2022 I rented a car in Barcelona for 1 week. They charged me 85 Euros for a full tank of gas. I signed, jumped into the car and departed. After some time down the road to my hotel I noticed the car had 1/4 tank full, not completely full as they stated in the contract. I was exhausted from traveling from the US, so I chose to see them the next day. I had taken pics of the dashboard instruments that showed I had only drive a few kilometers and there was no way I should have 1/4 tank of gas. The agent who checked me in the previous day, Paula, agreed they were in the wrong and she “Corrected” it in their computer. She stated there will be no problems. When I turned in the car, the young man taking the car told me there was no charges. . . all was fine. It was not.
Upon my return I notice 2 charges on my credit card:
1. The approx. $90 USD (85 Euros) they charged at time of rental
2. An approx. $22 USD charge at time of rental.
I was told by Paula that since I received the car with only 1/4 tank of gas, I need only turn it in the same way. I did. Even though she input that info into her computer it meant nothing to customer service. Since I turned it in with only a quarter tank, they were going by the original incorrectly written contract that I had signed that stated I was given a full tank.
Elena says
RECORD GO IS A REALLY BAD COMPANY! SUPER BAD SERVICE! DONT BOOK WITH THEM. Personal bad experience!!
Gus says
Worst company ever. They tried to make me pay for a pre existing damage. If your are considering this company, please, don’t do it. Avoid headaches.
Jana Aßmann says
Here is really ATTENTION required, because the way of proceeding and handling feels like fraud to us.
We were after delivery of the car from Record Go (Palma de Mallorca Airport) written by e-mail and informed that due to damage to the car an amount of about 500.00 € is retained.
However, all the damage indicated by Record Go were already present and not caused by us. At the handover, despite asking, no employee was available to us to record the condition of the vehicle. Instead, we were instructed to inspect the car ourselves and to photograph any damage we found. There we had already no good feeling, since so some at dents and scratches already came together. And as feared, this damage was then charged to us.
Now we have the trouble and have to prove that not we have caused this damage and e-mail / document battle goes off. Just what you want to have after the vacation.
For us, this car rental is NOT SERIOUS. Hands off!
Eric Cormouls-Houles says
Worst rental car company I dealt with in over 50 years of travelling! Counter lady got upset due to the fact that I did not want to take their insurance coverage, she told me I would probably regret it…..I did when I returned the car (I have to mentioned the car was not very clean and in pretty bad shape with scratches, body damages…). At the time of return, three different employees came to search for damages to the car and all three of them said the car was damaged underneath the front bumper, one said it was to the left, the other one to the right…they were obviously looking for something that was not there!!! They never checked the inside of the car including the mileage and gas tank gage they only checked the under part of the front bumper! (By the way I was asked to bring the receipt for the fill up of the tank from a gas station less than 6 kilometers away…..first time ever!!)
Record Go is definitely no a trustworthy company, the way they conduct their business is extremely poor and very unprofessional! Do not rent vehicles from them!!!
Gustavo says
I agree with Eric. Same happened to me. Worst company ever. They tried to make me pay for a pre existing damage. If your are considering this company, please, don’t do it. Avoid headaches.
Rahma says
I rented a car from Recod
they required to pay additional fees ” 100 euro” insurance costs , except during the reservation, I have already paid within doyouspain platform a platinum insurance, why i pay double insurance it is foolish!! and and now I have been waiting for their refund of the (fuel tank deposit) for 45 days, we send two email no response from them.
jose aviles says
Hired cars, various times from Record Go in Alicante, this year, upon returning it, the attendant took a flashlight to the car and in less than 5 seconds found an insignificant ,less than 3/4 inch, mark on my driver side mirror cover. The attachment to the email shows a bill for 37 euros, they took 187 euros from my credit card, and to date I have not received the gas charge. I believe this is robbery because when you take the car, it is parked at the darkest area of the parking, though when you return it , they use flashlights to check for the most insignificant reason to scam you. I concur with the above customer, I will never use this company again and would suggest others don’t either.
Andy Wicks says
Hired a car from record go in Feb this year from Malaga Airport. Good start with easy car collection but on returning the car and getting an approved stamp stating that all was well with the car, on returning home found that a further 94 euros had been taken from my card without authorisation or explanation. I finally got in touch by phone and found the charge was for interior cleaning and after further coaxing they produced some grainy photos showing minor stains in the boot and on the back seat. I’m pretty sure they were there before but I only checked the car exterior. This amounts to robbery and I would never ever use this company again and would suggest others don’t either.