Record Rent a Car is a Spanish car hire company providing rentals throughout Spain that most notably from the major airports of Alicante, Malaga, Madrid, Barcelona and Valencia.
Record Rent a Car and Record Go Rent a Car are one and the same just in case you are confused!
Although you may not choose to rent a car directly from Record Rent a Car, you may be indirectly making a booking with them through the many price comparison websites which allocate you to a particular local company upon arrival.
So if you’ve searched for cheap car hire from Alicante airport you may well be assigned a car from Record.
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See our popular area guides on the Costa Blanca, Costa del Sol, Costa Almeria and Costa Calida.
Contact Details for Record
If you need to make a complaint or just ask general questions regarding a reservation or booking this is the e-mail address to use: reservas@recordrentacar.com
Telephone
+34 902 123 002
Address
| Company Name | Record-go Alquiler Vacacional S.A. |
| Address: | Avda. Hermanos Bou 16, 2da planta Castellón. C.P.:12003 |
| Contact: | Telf: 902 123 002 Fax: +34 964 34 30 50 |
| Registration data: | Registro Mercantil de la localidad de Castellón, inscripción 1.ª, hoja: CS 19086, folio 194, tomo 1115, libro 679, sección 8.ª, 14 de Junio de 2002 |
| C.I.F.: | A-12584470 |
Record Go Rent a Car Reviews
We have set up this page to provide reviews so that you can decide whether you wish to use the company or not.
Unfortunately many car hire companies in Spain suffer from very poor customer service and high complaints.
Find out below if Record falls into this category or whether they are a reputable and reliable company!
Please use the comments box at the bottom of the page to fill out your review.
Please help us by also saying if you had a good experience using Record, so that we can counterbalance the inevitable negative reviews which might only be from a handful of dissatisfied customers.
About the Company
“RecordRentaCar.com. National leading car rental company. Record Rent a Car is the number one Spanish car hire company. Founded in 1966 in Castellon, with its great national implantation, Record has become through the years one of the top 5 companies in the sector in Spain, obtaining the reliance of renowned investors such as Mercapital, who have placed their trust in us .
Thanks to our reduced prices philosophy, careful customer assistance and “All-Inclusive” rates policy, we have more than 120.000 satisfied customers who rent with us every time they need the best car hire service in Spain.
Nowadays, we have a fleet of over 30.000 vehicles delivered throughout the Spanish geography and at the airport of Palma de Mallorca, Gran Canaria, Tenerife, Fuerteventura, Lanzarote, Malaga, Barcelona and Alicante. The fleet of our own, the absence of intermediaries, our reduced marketing policy and the best management, allows us to offer you prices without competition and a direct and efficient service. A direct service that suits you better: Internet, phone or at our offices in the most important airports.
As an organization, we have an important eagerness for improvement. Our goal is working day by day to maintain a faultless image to our customers and suppliers and maintain market leadership.”
Richard Summerfield says
Shocking Experience.
Pre booked the car in the UK and went through the awful self service system at Alicante airport. It was that difficult to use, there was a member of staff pressing the buttons and hurrying everyone through the process. She swiftly scrolled passed the existing damage page, or I would never have proceeded with the rental.
The car was located in a dark multi storey car park, tightly crammed in between other cars so it was difficult to examine. I moved it to a better lit location and found that only two body panels (the roof and the bonnet) were not damaged and one of the alloy wheels was also badly scraped. The recorded damage did not even cover all the faults on the car.
I joined the queue of dissatisfied customers in an attempt to talk to the company representatives. When I eventually got to speak to them, there was no apologies, I was made to feel unreasonable for not accepting the car as it was.
Their explantation was that as I had taken out the additional insurance, I would not be charged for the damage, so it was all right to give me a substandard vehicle. When I pointed out that there were damaged panels not recorded, they wouldn’t even come and examine them.
A Dutch family in front of me in the queue, were returning a near pristine car. They had noticed a very small scrape and photographed it once they had arrived at their hotel, but were still charged a repair cost.
So if you must use this company there seems to be a few warnings from my experience:
Examine the recorded existing damage before signing (this will involve a 10 minute walk).
If you want a car in good condition, do not take out comprehensive cover BUT take a flashlight and examine the car in great detail before you drive it.
If you take out comprehensive insurance and sign the agreement before viewing the car, be prepared for a battered vehicle.
Have to say I have rented many cars from Alicante airport with other companies and never had any issues.
Kristi Saare Duarte says
I had a great experience renting a car from Record Go in Valencia in October 2024. I couldn’t be happier, and it’s not often I can say that about a car rental company. The pick-up was easy, the car was good, and the price was excellent. Everything went smoothly, from pick up to return, with helpful and friendly staff in the rental office. We especially appreciated Pavel. I would definitely use Record Go next time I’m in Valencia.
Mark Eastwood says
Thank you Kristi for commenting on how much you enjoyed your experience with Record.
Thanassis says
When I picked up my car in Palma Mallorca airport, I was told that they would charge my credit card with 89€for the gas, and if I bring the car back full I would get refunded, but I could also bring it back empty, and this ymount covers it. What they DID NOT tell me is, that in that case they charge extra 24€ fee! That is how tourists get ripped off.
Also the person at the drop off point was super rude.
Another point ist, that the car was not really clean at pick up, the floor in the back was dirty. But I do not consider this a big issue, it is a rental car on vacation and besides it did get dirty from us also. But I do not like getting ripped off. So stay away and choose another provider
Brett says
I had purchased full coverage insurance from Expedia before picking the car up, they said if I didn’t purchase there insurance I would have to pay 1000 euro more and they may hold that money for up to a month before returning it. Additionally 76 euro for fuel deposit if I didn’t return the car with a full tank of gas!
Car had noted a scratch, it was a full on collision I had to go find someone to almost force them to note the damage and sign before I would take the car off the lot.
Do not rent from this company !!!!!!
Don Jackson says
Worst rental car company in the history of rental car companies. Can you believe this??? They actually charge you $1400 deposit on the outset of your rental claiming it’s for any damage you MAY incur while renting. They also charge you 90 euros for gas on the outset in the event you turn the car in w less of a full tank. And unbelievably terrible customer service. Drive this company out of business.
J says
Email chain below sums this company up. Warn all of your family and friends. Email anonymised.
Case number: XXXXX
Dear Mr. XXXXXXXX,
We hereby would like to inform you that, due to your customer profile and/or to a breach of contract, our company will no longer rent vehicles to you.
Sincerely,
Customer Service – Record go
“Dear Sir / Madam,
I write to complain about the way I was treated and the manner in which my reservation noted above was cancelled.
I am a record club member, email address xxxxxxxxxxxx.
This was meant to be my first of many reservations as we have purchased a new holiday house in Malaga. However, I have and will not make any further reservations until I feel this has been resolved.
I showed up with my wife and children all set with a confirmed reservation that I had already paid in advance. When a problem showed up, the lady at the desk refused to even deal with me! She told me to go away and phone customer services ! This took time, only for me to be told there was no vehicle for us. No apology. My family and I were then stranded at the airport for a long time until we managed to find a company that could rent us an appropriate vehicle. Being last minute, it cost a lot more than the reservation I THOUGHT I had with Record.
I have now been refunded but would appreciate a voucher to go towards my next Record booking given how badly we have been treated and how much it cost us in the end.
Please can you respond and let me know if this is possible.
Kind Regards”
LUCIA SKWAREK says
Terrible bait and switch. Their low prices are false as the force you to do insurance or set 1600 against your card. Hertz sets off $400 – they said “we aren’t hertz” and I said they will never be
Luis Marti says
Avoid this car rental company at all costs. I see many have suffered fates perhaps more than mine.
On June 17, 2022 I rented a car in Barcelona for 1 week. They charged me 85 Euros for a full tank of gas. I signed, jumped into the car and departed. After some time down the road to my hotel I noticed the car had 1/4 tank full, not completely full as they stated in the contract. I was exhausted from traveling from the US, so I chose to see them the next day. I had taken pics of the dashboard instruments that showed I had only drive a few kilometers and there was no way I should have 1/4 tank of gas. The agent who checked me in the previous day, Paula, agreed they were in the wrong and she “Corrected” it in their computer. She stated there will be no problems. When I turned in the car, the young man taking the car told me there was no charges. . . all was fine. It was not.
Upon my return I notice 2 charges on my credit card:
1. The approx. $90 USD (85 Euros) they charged at time of rental
2. An approx. $22 USD charge at time of rental.
I was told by Paula that since I received the car with only 1/4 tank of gas, I need only turn it in the same way. I did. Even though she input that info into her computer it meant nothing to customer service. Since I turned it in with only a quarter tank, they were going by the original incorrectly written contract that I had signed that stated I was given a full tank.
Elena says
RECORD GO IS A REALLY BAD COMPANY! SUPER BAD SERVICE! DONT BOOK WITH THEM. Personal bad experience!!
Gus says
Worst company ever. They tried to make me pay for a pre existing damage. If your are considering this company, please, don’t do it. Avoid headaches.
Jana Aßmann says
Here is really ATTENTION required, because the way of proceeding and handling feels like fraud to us.
We were after delivery of the car from Record Go (Palma de Mallorca Airport) written by e-mail and informed that due to damage to the car an amount of about 500.00 € is retained.
However, all the damage indicated by Record Go were already present and not caused by us. At the handover, despite asking, no employee was available to us to record the condition of the vehicle. Instead, we were instructed to inspect the car ourselves and to photograph any damage we found. There we had already no good feeling, since so some at dents and scratches already came together. And as feared, this damage was then charged to us.
Now we have the trouble and have to prove that not we have caused this damage and e-mail / document battle goes off. Just what you want to have after the vacation.
For us, this car rental is NOT SERIOUS. Hands off!
Eric Cormouls-Houles says
Worst rental car company I dealt with in over 50 years of travelling! Counter lady got upset due to the fact that I did not want to take their insurance coverage, she told me I would probably regret it…..I did when I returned the car (I have to mentioned the car was not very clean and in pretty bad shape with scratches, body damages…). At the time of return, three different employees came to search for damages to the car and all three of them said the car was damaged underneath the front bumper, one said it was to the left, the other one to the right…they were obviously looking for something that was not there!!! They never checked the inside of the car including the mileage and gas tank gage they only checked the under part of the front bumper! (By the way I was asked to bring the receipt for the fill up of the tank from a gas station less than 6 kilometers away…..first time ever!!)
Record Go is definitely no a trustworthy company, the way they conduct their business is extremely poor and very unprofessional! Do not rent vehicles from them!!!
Gustavo says
I agree with Eric. Same happened to me. Worst company ever. They tried to make me pay for a pre existing damage. If your are considering this company, please, don’t do it. Avoid headaches.
Rahma says
I rented a car from Recod
they required to pay additional fees ” 100 euro” insurance costs , except during the reservation, I have already paid within doyouspain platform a platinum insurance, why i pay double insurance it is foolish!! and and now I have been waiting for their refund of the (fuel tank deposit) for 45 days, we send two email no response from them.
jose aviles says
Hired cars, various times from Record Go in Alicante, this year, upon returning it, the attendant took a flashlight to the car and in less than 5 seconds found an insignificant ,less than 3/4 inch, mark on my driver side mirror cover. The attachment to the email shows a bill for 37 euros, they took 187 euros from my credit card, and to date I have not received the gas charge. I believe this is robbery because when you take the car, it is parked at the darkest area of the parking, though when you return it , they use flashlights to check for the most insignificant reason to scam you. I concur with the above customer, I will never use this company again and would suggest others don’t either.
Andy Wicks says
Hired a car from record go in Feb this year from Malaga Airport. Good start with easy car collection but on returning the car and getting an approved stamp stating that all was well with the car, on returning home found that a further 94 euros had been taken from my card without authorisation or explanation. I finally got in touch by phone and found the charge was for interior cleaning and after further coaxing they produced some grainy photos showing minor stains in the boot and on the back seat. I’m pretty sure they were there before but I only checked the car exterior. This amounts to robbery and I would never ever use this company again and would suggest others don’t either.
Paul Pasalic says
Similar to other reviews, I’d strongly recommend staying away. We were ripped off to the tune of £220 for an internal “tray” which they said was missing when we returned the car. We brought the car back in the exact same condition we received it. We did the external damage inspection (which was fine) but not quite sure how one is meant to identify missing pieces of a vehicle you’ve never been in – this is inappropriate and plain unfair. I can’t help but notice from all the reviews that there seems to be a theme here of this company systemically ripping off customers for this sort of thing.
Steer clear or you too will be scammed
Alice Lane says
Horrified. Lovely car and great holiday then they charged us 650€ for damages that were there before we had the car. Still trying to claim the money back. They still have not sent evidence and will not reply to our requests!
Paddy says
Atrocious experience. Incorrect fuel refund. Additional €95 charged after return. No invoice or explanation. Contacted 6 times now and still without an explanation or resolution.
Worst car rental experience ever!
M says
unbelieveble RIP OFF !!! after I return my car and drop the keys to the mail box they send me picture about my car hit and charge me 310,55 for it. I am positive – this scratch wasnt there before. White car in drop off area was next to mine. that mean that their employee hit both cars – probably for the purpose to make an extra money and charge both of us. crazy right? I found out when I see scratch on the car was white colour + there was also scratch on the wheel on the same position as a scratch on the rear bumper – which proove that car was hit when parked already…. I ask them for security camera from the parking lot – either video or picture – they didnt send me anything – dont want to talk to me – their english is the real basement – I feel like talking to Afghan sheep shepherd – they are dumb, that is too much.
gareth owen says
Hi M,
I too have been a victim of exactly the same scam. Dropped car off at Alicante airport on Sept 8th at 21.15, and was told everything was OK, by 21.45 I received an email stating that they where billing me for damages to the car, attached was an invoice for €310.55. I dare bet that your invoice is exactly the same as mine (spoiler, fog light, paint work and labour etc). If it is, then you are the third person to have been sent the same invoice that I have been able to confirm. I managed to contact a reviewer from Trust Pilot when I saw that she was complaining about been charged €310.55 for damages. She sent me a copy of her invoice and I did the same to her, they where a match! Please also note that your rental agreement number will probably not match the one on the invoice. I have reported it to my credit card company and also ‘Uk European Consumer Centre’ 01268 886690. They have both opened a case. The lady who I have been in touch with has also done the same, I would advise to do the same also. They have to be stopped, if everyone keeps claiming through their insurance company, they are getting away with theft!
Marius says
Mallorca. End of July. 246 Eur. Probably parcel shelf. Still no answer, no comments, no the photographic evidence…
Linda Dowdall says
I am horrified by our experience of car hire from Record Go. We experienced a one hour plus wait at Alicante airport to collect the car. It was only half full of petrol which we let them know when we returned it on Saturday morning – of which we had used about half by then. They said at the desk you should have let us know at the time – but having walked a long way to actually collect the car by then and it being very late at night , no we didn’t! We requested a refund – which are still waiting for.
We returned the car this morning in EXACTLY the same condition as we received it. I took some pictures of the car when we collected it which corresponded with the various Xs on their diagram that we had to sign for without having seen the car at that stage
By Saturday evening we had an email invoice IN SPANISH for 310 euros for DAMAGE to the car – WHAT DAMAGE??!!!
We replied straight away to dispute this and to ask for the details IN ENGLISH so are waiting to find out what happens next but, having now read the complaints on here and on other forums, quite frankly, I wouldn’t touch them with a barge pole EVER AGAIN!!!
Richard says
BAD BAD BAD BAD!!! This company had developed it’s underperformance into a new business model. Make the waiting time so long that in the end everybody is paying additional money to get into the priority line, causing other waiting people to wait longer and finally finding themselves also paying, resulting in even higher waiting times for other people. Second; the Insurance issue. I was not forced to pay the additional Insurance, but the maximum risk was increased from 950 mentioned in the confirmation mail to 1200 at the desk. Refusal to sign was countered with ‘ok, so you don’t want to hire the car’? I hired through DoYouSpain, already mentioned it to them. First reply; “yes ques can be long…”. Well; There were about 15 desks of different companies at Mallorca Airport. The only one with ques was Record…
Dan says
We were pressured into taking out the overpriced insurance but was assured that this covered everything and we had nothing to worry about so we agreed. We returned the car (no damage) at the end of the holiday and was told everything was fine with the car. Once we returned to the UK, we realised that Record Go had charged our credit card €246. We obviously questioned this and was told it was because the parcel shelf was missing. We noticed it was missing when we picked the car up but didn’t worry as the car was covered in dents and scratches and we had been told that because we had taken out the insurance we didn’t need to worry. A missing parcel shelf didn’t seem like a big deal considering the state the car was in anyway!
Numerous emails, tweets, Facebook messages, etc later and still no further explanation. I’m not going to let this drop!
There seems to be a suspiciously similar story on Trust Pilot (https://uk.trustpilot.com/reviews/5874a3058a103103cc1a12b9), which eventually was resolved so we will keep trying!
Karen says
This is exactly what happened to us in April in Mallorca. Car in poor state no parcel shelf we have photographs to prove it . 260 euros taken from our deposit. We are fighting it but hitting a brick wall.That wont stop us though . This is a disgrace.
Brigitte squire says
I wish I had read these comments before I hired from this company last month as they also charged me minutes after returning the car with a bill of £281 for so called damages after having taken their forced full comprehensive insurance.
If anybody is taken legal action against them, I would like to hear as they don’t reply to any emails.
Stephen says
We booked a car for 262 euros to date it’s cost us 1103 euros. They removed most of this monew without my permission the rest was for insurance that they make you take out even if you already have some, they give you no choice, this was over 290 euros. They have done this to me before and it took ages to get the money back, this time they are refusing. The customer service department are very patronising and unhelpful. Even if they look cheaper than another company, do nkthey be fooled it wI’ll cost you more than anot her more expensive reputable company in the long run.
Marion says
I’ve rented a car there in September. First, they tried to for extra insurance on me. Then, they charged me for the full tank, a first (at rentals through Sunny Cars I’ve never had to pay for the full tank) and finally they gave me a scratched and dented car (take pictures of every angle to prevent hassle!).
I returned the car with a full tank, as I had a full-full contract. It won’t surprise most that I didn’t get a full refund. I’ve been corresponding three months now, and each time it takes them ages to respond, they circumvent the question or they’re finding yet another argument not to repay me my 15 euros. If they pull that stunt on every customer, they’re making a lot of money. As far as I’m concerned, they’re a bunch of thieves. So stay away from them and believe all the negative reviews you find and don’t be penny wise.
Tom says
I hired a car from Recordgo in Alicante airport. Having queued for 90 minutes I was given the hard sell about extra insurance. I declined as I already had my own excess cover. I was given a schematic of the car showing 13 areas of existing damage. The car itself was dirty and the seats were covered in huge sweat stains. With hindsight I should have declined but at the time I just wanted to crack on with my journey.
On returning the car I asked that it be inspected. The staff were very flippant and dismissive but in the end agreed to inspect. It was agreed that there was no new damage.
Whilst waiting in the departure lounge I received via email invoices for over 800 euro for damages to the car. these detailed invoices must have been pre-prepared.
This is how these companies make their money- they charge for damage but do not carry out repairs. Then the next sucker gets charged again for the same damage. It’s a cut throat business and the bottom feeders rely on fleecing customers who have left the country. this is not a sustainable business model but they don’t worry about things like repeat business and reputation.
The excess insurance proved to be useless because the insurance company will only pay out for damage when an actual repair invoice is produced, and that’s not going to happen.
I did eventually get a refund from the credit card co but it was a lot of aggravation. I would advise sticking with the bona fide rental companies, they cost more but it’s worth paying the extra for the peace of mind.
Edit
Kevin says
Hired a car from Record Go at Alicante Airport on 3rd September 2016. Horrendous wait at the counter, everything seemed Ok and went to Javea,approx 65km away. returned the car on time on 15th September with a FULL tank of petrol. Handed the keys back together with the petrol receipt and was told we would be getting a petrol supplement refund. When the credit card bill came in found they had charged us 457euro extra and no refund. Eventually got through by phone to be told the charge was because we had exceeded the 2000km limit. Pointed out that Javea was only 50+km away and I doubted we had done over 200km let alone 2000. Eventually rep admitted it was a mistake but when I asked her to refund the money apparently they only deal with E mails and I needed a customer services reference number. Two emails later and still no acknowledgement or contact and now try getting through on any of the phone numbers, all automated systems. Have reported this as an unauthorised transaction to the credit card company. They say it goes on ALL the time with the Spanish car hire companies, they try it on.
DON’T BOOK WITH RECORD GO IT WILL COST YOU
jason shaw says
We hired a car from record go solely in my name, my wife paid for the hire and the fuel on her credit card.
We took out the total comfort package to avoid any issues and excess.
On returning the car we where advised all was okay and to leave the keys, within 9 minutes of leaving we retrieved an email for chargers of £606. we went back to the desk and they pointed out marks on the alloys, tyre and bumper, these marks where already there and we even showed photos to prove this, they agreed.
They then said in order to have the chargers removed we must admit to crashing and fill out a form in Spanish, which we refused. I have photos of the car before and after, video of the man behind the desk being aggressive and trying to snatch my phone.
After returning to the UK they charged my wife’s card who had nothing to do with the hire nor have her name on the agreement £800.
We are now taking legal action against Record Go, needless to say they are ignoring all emails from us.
Balor Knight says
Be very careful if you use Record Go. I’ve used them for many years and they used to be good, but about a year ago they changed their basic insurance to no longer cover body & wheels, and now try hard to push their expensive fully comp “comfort cover” on you. I recently refused it, and they fabricated wheel damage I know I didn’t do and charged me 100 euros. The car was covered in damage, making it impossible to know if it was all covered by the damage list, and the photo of wheel damage they sent me is clearly very old, A quick Google shows how many others have had similar experiences. I’ll be avoiding them in future and I suggest you do the same.
Michael Sadler says
I hired a car for 17 days with our own insurance. On our return the lady could not be bothered to check the car and since I had had no problems I was not immediately concerned. I was debited nearly £200 from my credit card for ‘automotive repair ‘ . After several emails I don’t know what this was for. I am fighting this and will not give up. A total ripoff.
jooce says
Don’t hire from this company! We’ve used them a few times but the last 2 times they were really poor at customer services. One time we left a very expensive camera in the car. We alerted them immediately. We went to Alicante and they told us to write an email. They emailed back to say they will investigate. Never heard from them again!! It may not be management fault but they hire staff not trustworthy…so if you forget something in the car, you’ll definitely not get it back. Just recently, we hired a car again from them. We received the reservation via email. We went to pick up the car but were told the reservation was blocked. We asked why. They said we had far too many miles on previous hire car. Now, we don’t mind mileage restrictions but this was never specified on the contract. Why don’t they specify this on their site?? It would not have been a problem.Secondly, they didn’t even bother to tell us they were blocking our reservation. They could have sent an email or call. Instead we ended up having no car. Our families and friends will be coming this Christmas and will be needing a few cars. I will certainly tell them not to book with this company. The service is very incompetent and unprofessional. I have always recommended this company and our friends have used their service via our recommendations. Now no more! There wasn’t an apology or a call to say anything about our lost camera nor my husband being stranded with no car. Thank you for nothing Recorgo.
val says
Hired a nice car with a full tank of petrol. We were charged 127 euros for the petrol and told to return with full tank. We filled the tank the night before at 10 pm to the point that the car would not accept any more fuel for which we have the receipt. We then drove to the airport the next morning which is approximatley 15 miles and dropped the car off at 6am when the office was closed. We could not get any confimation from a member of staff that the tank was full as the office was not open. When we got home we were chared on our credit card £46 for petrol. DO NOT USE THEM.
MrK says
Hired a car in Palma, Mallorca and had a horrible experience with Record Go car rental. I have rented many cars but never seen anything like this. They know that you cannot cancel the booking once at their reception desk and that you have no option than to pay whatever they tell you to, so they pressure and extort without even trying to disguise it.
I have never received more rude and unhelpful service already from the offset, making it clear that this is a everyday hustle and that they are used to and expecting customers questioning their methods. When getting the car the service was if possible even worse and they did not even want to answer simple and polite questions. They were the only company with stationed security guards outside their car retrieval/return office and there were several unhappy customers trying to get some kind of respons while we picked up our cars, so I guess they need the security guards.
All in all I would never ever recommend anyone renting from Record Car Rental. The initial hiring price was cheap but ended up more expensive than reputable firms like Hertz or Europecar. Its not worth the health risks, money, time and horrible experience.
Helen says
My family and I booked a holiday to Spain for September 13th-20th 2014, flying to Malaga airport.
There were eight of us in total and so we decided to book two, medium-sized cars. My parents sorted one car out, and me and my partner sorted out the other, and without knowing it we both ended up with Record Go cars.
After reading so many poor reviews of nearly ALL car rental companies in Malaga airport (and cancelling one booking originally made with Goldcar) I was extremely worried we would a) be ripped off at the pick-up desk, b) be ripped off when we returned the car and c) ripped off when we returned home via our credit card.
I am glad to say all our fears, although rational, were completely unnecessary.
We chose a 5-door, manual, medium-sized car with pick up full and return empty (with reimbursement for remaining fuel) for about £30 for 7 days rental.
When we arrived they offered us an alternative fuel package which we didn’t really understand so we stuck with what we had booked (and paid around £75 for the fuel). There was about a 40 minute wait to pick-up the car (which meant we were 30 minutes behind the time we said we would pick the car up) but the man behind the desk was lovely, patient and explained things clearly. There was NO irrational ‘late pick up charge’ (which had read about previously) and there was NO hard sell on insurance, although we were offered it and chose not to take it, opting instead to pay a £600 deposit by credit card. We went to pick up the car, which granted had seen better days – there were bumps and scratches all over it – however these were all clearly recorded on the documents we had been given. And we were off.
We spent a bump and scratch free week in Spain and upon return to Record Go, we handed the keys to the same man we had dealt with when we picked the car up. The return queue was large so the man just took everyone’s keys off of them. I was immediately concerned they would then claim scratches/bumps etc. after we had returned home.
This was not the case. In fact, the £600 credit-card deposit we had initially paid had not even taken money off the credit card (I think they had just authorised a transaction in case we needed to pay), and Record Go reimbursed us with just over £20 worth of fuel.
All in all I was highly impressed with their customer service, efficiency and price. It cost us around £85 for the car rental for one week.
Pros:
– Affordable
– Efficient service
– No hard sell
– No rip off
– Easy to find/clear directions
Cons:
– There will be a wait for the car
– Car was not high-end (it was bumped and scratched and the seats had scratches in them) although it was clean
———
My parents booked a pre-paid fuel, 5-door, 4-wheel drive, car and paid for full insurance, so their car hire cost about £150 in total. My Dad is a worrier and the extra insurance eased his mind.
It must be noted that although my parents had a similar experience to us in terms of ease of service/car quality, they had pre-paid for insurance and were made to take out what they were led to believe was another type of insurance when they arrived. As it turned out, they had already paid for this service when pre-booking. Upon return home, my Dad complained and has since been reimbursed for their error. This affirms in my mind that they are a good quality company.
——
I would definitely recommend booking with them if you want an affordable deal and do not expect too much of the car quality.
Sepp1 says
We hired a car at Palma Airport for 3 days and the staff at the pickup counter was extremely unfriendly.
They pushed and pushed for additional insurance even though we already had additional insurance.
And finally they overcharges us claiming there is 30 Euros Petrol Tax (Next to the amount of Petrol used) Handling Fees (even though we bought a car hire voucher and were promised everything is already paid for. The overcharges added up to about 100Euros.
I then contacted recordGo and was told to send an email.
After multiple emails to the customer care team I have not had a single reply.
I have not even been send the invoice for the charges.
I would never rent from them again and would not recommend to anyone doing so.
I don’t know how they are still in business with such staff and all these hidden charges.
BE CAREFULE