AXA Insurance Spain: Reviews & Contact Information

The AXA Group is a giant multinational business which is a very well known and recognised name in the insurance industry.

AXA operates in 57 countries with major market share in Europe, North America and Asia Pacific.

AXA Spain consists of a number of different divisions providing different services to over 4 million customers through these companies as listed below:

  • AXA General Insurance
  • AXA Winterthur Health
  • AXA Life
  • Aurora Life AXA
  • AXA Pension

When you use AXA you are dealing with a established reputable company with a brand name that is recognised globally.

Service and support will be there when required. AXA have over 1,200 employees in Spain to help you as well as a powerful distribution network which includes more than 10,000 points of advice and sales.

AXA also have 3,300 exclusive agents, 600 consultants and they also distribute their products through all of the more than 3,000 insurance brokers operating in Spain.

Get an Insurance Quote

These are the insurance services offered by AXA:

  • Car insurance
  • Cheapest Quotes for Motorbike Insurance
  • Motor insurance
  • Moped insurance
  • Scooter insurance
  • Quad bike insurance
  • Van insurance
  • Truck insurance
  • Expat insurance
  • Community insurance
  • Property insurance
  • Travel insurance
  • Life insurance
  • Life insurance for diabetics
  • Income protection insurance
  • Dental health insurance
  • Home insurance
  • House insurance
  • Savings and pensions
  • Accident insurance
  • Liability insurance
  • Hunting insurance
  • Fishing insurance
  • Pet insurance in Spain
  • Dog insurance
  • Cat insurance
  • Jet-ski insurance
  • Yacht insurance
  • Marine insurance
  • Funeral insurance
  • Death insurance
  • Pension plans
  • Investment funds

AXA Car Insurance

In Spain it is compulsory to have third party insurance at the very minimum.

It makes sense to take out fully comprehensive car insurance which will usually come with some very useful extras such as roadside assistance should you break down while driving in Spain.

AXA is a brand name you can trust when looking for auto insurance.

Our main compare car insurance section informs you about the rules and regulations concerning owning a car in Spain and what you must do to ensure it is legal on the roads.

Life Insurance

If you want to protect your standard of living and your family’s financial future you need to consider taking out life insurance in Spain. AXA offers a range of life insurance policies to fit your family situation and needs.

AXA Home Insurance

AXA’s home insurance will cover your property whether it is a villa, townhouse or apartment.

Most house insurance policies in Spain will come with third-party liability and will cover the building itself, the contents and personal possessions inside your home, or both.

Health Insurance from AXA

AXA offers international private health insurance cover for Spain through it’s AXA PPP healthcare plan also known as AXA PPP International.

“Quality International medical insurance cover for you and your family is especially important when you live outside the UK. Our International Health Plan draws on over 40 years’ experience in international health insurance to offer you and your loved ones flexible, affordable peace of mind.”

Contact Details

Address: Camino Fuente de la Mora, 1 – 28050 Madrid

Telephone: +34 915388200 – Fax: +34 915553197



One of the great things about dealing with AXA in Spain is that if you are an expat who doesn’t speak fluent Spanish you can get service and support your insurance needs in English and other languages.

For information or guidance related to your policy, product or service contract provided by AXA Insurance or to report an accident or make a claim, this is the number to call for English speaking help and assistance:

AXA in English – Telephone: 902 10 25 75

Opening Hours: Monday through Friday from 8:00 to 15:00.

Language support is also provided on this telephone number in French and German.

Are you a customer of Axa Insurance Spain?

We are seeking all of your personal opinions and reviews of AXA’s many different services in Spain so that we can help other readers decide whether to take out insurance policies with them or not.


  1. Roy Hodgson says

    I have a holiday apartment in Spain, I have had a Policy with AXA since 2008, all I wanted to do was to notify them of my new email address and obtain a revised renewal, it is impossible to contact anyone who speaks English, I have been given a contact for a local rep who either doesn’t or wont reply to emails or telephone calls. They are quite happy to take my annual fee by direct debit from my bank account, god forbid if I have to make a claim. I really can’t see any other option other than to seek another Insurance Company.

  2. I made a claim with AXA car insurance in Spain over a year ago for body damage under my comprehensive policy which should cover this. To this date I have not received as much as an acknowledgment of receipt despite numerous phonecalls and emails. There is no physical AXA office in my region that will accept any responsibility for my policy.

    I could have understood if the claim had been rejected with some motivation, but to fail to even treat and respond to it leaves me with no peace of mind as a customer if one day I should be in more urgent need of insurance intervention. Nor can I agree with this page’s claim that “AXA is an international brand name you can trust”. Not as a customer in Spain, at least, although I have had a positive experience with the company in other countries. If, in fact, AXA currently enjoys a good reputation worldwide perhaps it should revise its presence in Spain which I can only imagine has a tarnishing effect?

  3. I have the same problem, was transferred 5 times to a supposedly English speaking person, 5 times nothing, they would call me back, still waiting. I have five policies with AXA but will change to another company. This is so annoying and unbelievable. I do speak some Spanish but not enough to discuss insurance matters. What a disappointment, shame AXA!

  4. Bojan Kiđemet says

    Can you please send me the VAT number for your branch in Madrid.?

    Thank you.

    Best regrrds.

  5. Stephen Burke says

    When purchasing a television from El Corte Ingles, took out extended warranty with AXA. On 22 April contacted AXA to make a claim when TV broke. Eventually on 26 April their designated repairer contacted me and attended our home on 29 April. No tools, no diagnostic kit, just took TV away “for repair”. Many calls to repair firm have had no positive results,his morning they told me to contact the insurance company. I called AXA and after three false starts I was eventually transferred to the person who deals with El Corte Ingles who explained that the necessary parts were not available but that the TV will be returned to me Monday or Tuesday next week. We shall see.
    As a matter of interest I phoned the 902102575 number and selected English, none of the three people I spoke to, whilst very helpful, spoke Emglish. Fortunately my Spainish is good enough for most conversations. I can see how someone who does not speak Spanish could be very frustrated.

  6. J Taggart says

    2 days later, still no contact, I have emailed AXA Spain for help. I received a reply giving me a link to car insurance. I am trying to report a flood claim in my property.
    AXA… what is happening, its becoming impossible to talk to someone who can help me make a claim!!!!

  7. J Taggart says

    Difficult to get in touch with english speaking rep. The number starts in english, then you are put through to a spanish speaker who cannot help you. I have a flood claim to make, was promised a call back by rep, took my number and confirmed that it was correct. , however, so far (2 days,) nothing received, have had a AXA household policy with them for 10 years plus.

  8. This number still not working!

  9. Mr P Williams says

    Hi is this the English number for Spain 902 10 25 75 tried it no joy, looking for a quote for a Opel Vivaro Van I have max no claims from the UK and Five years in Spain, value € 5950

    • AXA in English – Telephone: 902 10 25 75. As you can see from the comment from Mr Williams above this number is not for English speakers. No change has been made to rectify this since June 2014. Is this the service we are to expect from AXA?

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